If something goes wrong because of an issue with how it was made, Hyperice will send someone to repair it (free of charge) or replace it. Some customers are unpleasantly surprised to learn that the company doesn’t refund any shipping costs and charges a 10 percent restocking fee for returned items. ![]() You can return your Pulse 2.0 System for a refund or exchange within 30 days of receiving it. But customers complain that the shipping process is much longer and it’s hard to get any clear answers from customer service. Your Normatec system will ship via FedEx or UPS, and the company says it could take 8 to 12 business days to arrive. Hyperice doesn’t have a free shipping policy, so get ready to pony up for its pony express. Hyperice shipping, returns, and warranty Shipping ![]()
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